Customer Satisfaction Surveyassignment

* required fields

Company Information business

Name* Title* Company* Phone number* Email*

Company Demographics insert_chart

1. How often have you done business with Seastrom Mfg.?* First Time
A Few Times
Often
Many Times/Regular Basis 2. Do you order custom or catalog parts most often?* Custom Parts
Catalog Parts
Half and half 3. How do you most often order parts from Seastrom Mfg.?* By Fax
By Phone
On our website

Survey Questions format_list_numbered

How would you rate the following qualities on your recent order experience with Seastrom Mfg.?

4. Order process* Superior
Good
Fair
Poor 5. Service after the order, getting updates, order changes* Superior
Good
Fair
Poor 6. Meeting delivery date* Superior
Good
Fair
Poor 7. Product quality* Superior
Good
Fair
Poor 8. Packaging quality* Superior
Good
Fair
Poor 9. Shipping process* Superior
Good
Fair
Poor 10. Service after the order was received* Superior
Good
Fair
Poor 11. Website is informative* Superior
Good
Fair
Poor 12. Website is easy to use and navigate* Superior
Good
Fair
Poor 14. My Catalog/Order History section on the website is useful* Superior
Good
Fair
Poor

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